The image features a stylized text logo that reads "Aurora." The font is cursive and playful, with a casual, handwritten feel. The color of the text is a deep blue. To the left of the word "Aurora," there is an illustration of a smiling woman's face. The woman has curly, voluminous hair that is light blue. The face is drawn with simple lines, giving it a friendly and approachable look. The overall tone of the logo is whimsical and cheerful.

Terms of Use

Updated on: October 2, 2024

This Terms of Use Agreement ("Terms of Use") is entered into by and between you ("You" or "User") and Aurora Helps, LLC ("Company"). Each of User and Company is referred to as a "Party," and collectively, they are the "Parties."

This Terms of Use governs your access to and use of the Company's:

  1. Online and Mobile Services
  2. Offline Services
  3. Certain Tools: This includes, but is not limited to, the generation of AI emotional wellness companion offering a unique blend of personalized support through conversation, mood tracking, and mindset tools, all in a safe space for self-exploration and
  4. Company Software Applications: This includes, but is not limited to, the Company's website (aurorahelps.app) and platform, as well as mobile applications provided by the Company (collectively referred to as the "Company Apps").

The term "Company Apps" encompasses all content, functionality, and management services and tools services ("Services") offered on or through the Company Apps.

To use or access the Company Apps, you must (a) be 18 or older or, if you are from 13 to 17 have your parent or guardian’s consent to the terms of these Terms of Use, and (b) possess the ability to enter into a binding contract with us and not be barred from doing so under any applicable laws. Children under 13 years old are not permitted to register for the Company Apps, and parents or legal guardians may not register on their behalf. If you are a parent or legal guardian entering these Terms of Use for your child or a child in your legal care, please be aware that you are fully responsible for the child's use of the Company Apps, including any financial charges, legal liability, and damages they may incur, until they reach the age of 18.

When registering or using the Company Apps, your agreement to be bound by the Terms of Use is implied. If you are using the Company Apps on behalf of an organization, you are confirming your acceptance of the Terms on behalf of that organization and assuring the Company that you possess the authority to legally bind that organization to these Terms. It's important to recognize that these Terms encompass any accompanying Order or Subscription form that you complete as part of the engagement, onboarding, and registration process. If you do not consent to be bound by these Terms, you are prohibited from using the Company Apps.

We reserve the right to, at our sole discretion, make changes to the Terms of Use either by sending you an email notification or by posting a notice on any part of the Company Apps. The "Last Updated" date positioned at the beginning of the Terms indicates the most recent changes made to them. Your continued access and usage of the Company Apps signify your Terms of Use to these modifications.

Furthermore, when you utilize specific services or features within the Company Apps, you will be subject to any guidelines or policies that are applicable to those services or features. These guidelines or policies may be posted periodically, including, but not limited to, the Privacy Policy mentioned below. All such guidelines and policies are hereby integrated into these Terms by reference.

If you have any comments or questions regarding the Terms, or wish to report any violation of the Terms, you may contact us at support@aurorahelps.app.

  1.  DEFINITIONS: In these Terms, capitalized terms not defined elsewhere are as follows:

  1. LEGAL STATUS OF THE PARTIES

  1. LICENSE

  1. OBLIGATIONS

  1. USE OF THE COMPANY APPS AND SERVICES

  1. User Generated Content

  1. CONTENT STANDARDS

  1. HIPAA COMPLIANCE: 

  1. EMERGENCY SITUATIONS PROTOCOL: The "Emergency Situations Protocol" outlines the Customer App's limitations in handling emergencies or crises and emphasizes that it is not a substitute for professional medical advice or emergency services. Users are advised to seek immediate assistance from qualified medical professionals or contact local emergency services in case of a medical emergency or crisis. The Customer App' does not provide emergency medical services or crisis intervention. By using the Customer App, users acknowledge these limitations and agree not to rely on it for immediate medical attention or crisis intervention. The Company shall not be held liable for any damages or losses resulting from the failure to seek timely medical assistance or crisis intervention while using the Customer App. Users are encouraged to familiarize themselves with local emergency hotline numbers and procedures to ensure prompt assistance when needed.

  1. COMPENSATION: 
  1. INTELLECTUAL PROPERTY RIGHTS

  1. CONFIDENTIALITY

  1. Our Warranty Disclaimers: NEITHER COMPANY NOR ANY OF ITS SUPPLIERS MAKE ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED TO YOU.  COMPANY PROVIDES THE COMPANY COMPANY APPS “AS-IS” AND WITH ALL FAULTS.  COMPANY AND ITS SUPPLIERS SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SYSTEM INTEGRATION, AND DATA ACCURACY.  THERE IS NO WARRANTY OR GUARANTEE THAT THE OPERATION OF THIS SITE, THE COMPANY, THE COMPANY APPS AND/OR SERVICES PROVIDED BY THIS SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR VIRUS-FREE, OR THAT THIS SITE, THE COMPANY, THE COMPANY APPS AND/OR SERVICES WILL MEET ANY PARTICULAR CRITERIA OF PERFORMANCE, QUALITY, ACCURACY, PURPOSE, OR NEED.  FURTHER, YOU ACKNOWLEDGE AND AGREE THAT THE INTERNET IS A NETWORK OF PRIVATE AND PUBLIC NETWORKS, THAT COMPANY HAS NO CONTROL OVER THE INTERNET, AND THAT THIS SITE IS NOT LIABLE FOR THE DISCONTINUANCE OF OPERATION OF ANY PORTION OF THE INTERNET OR POSSIBLE REGULATION OF THE INTERNET WHICH MIGHT RESTRICT OR PROHIBIT THE OPERATION OF THIS SITE, THE COMPANY, THE COMPANY APPS AND ITS SERVICES.  WE MAKE NO WARRANTY THAT YOU WILL MAKE MONEY OR NOT LOSE ANY MONEY IN CONNECTION WITH USER’S PARTICIPATION IN THE COMPANY APPS. THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS TERMS OF USE.  PARTICIPATION IN THE COMPANY APPS IS NOT AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER.

  1. DISCLAIMER OF INCIDENTAL AND CONSEQUENTIAL DAMAGES: EXCEPT FOR USER’S INDEMNITIES PROVIDED HEREIN, IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER UNDER ANY THEORY INCLUDING CONTRACT AND TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) FOR ANY INDIRECT, SPECIAL OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF THE PARTY CAUSING SUCH DAMAGES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  1. LIABILITY CAP: In no event shall the aggregate liability of Company and this site, if any, including liability arising out of contract, negligence, strict liability in tort or warranty, or otherwise, including without limitation any liability for direct damages, exceed the lesser of: (i) total amount of Remittance paid to you during the sixty (60) day period preceding the claim, or (ii) $100.

  1. GEOGRAPHIC RESTRICTIONS
    The Company is based in the State of Minnesota in the United States. We use reasonable commercial efforts to maintain compliance with the laws, rules and regulations pertaining to all 50 states of the United States. However, we make no claims that the Company or the Company Apps are accessible or appropriate either inside or outside of the United States. Access to the Company Apps may not be legal by certain persons in certain states and countries. When you access the Company Apps anywhere worldwide, you do so on your own initiative and are responsible for compliance with local laws.

  1. INDEMNIFICATION. By agreeing to the terms of this Terms of Use, User agrees to indemnify, defend and hold harmless the Company and its affiliates, officers, directors, employees, stockholders, representatives and agents from and against any and all claims, losses, expenses or demands of liability, including attorneys' fees and costs incurred by them in connection with any claim by a third party (including an intellectual property claim) arising out of: (i) User’s use of the Company Apps (ii) any breach by User of User’s obligations under this Terms of Use, (iii) any willful misconduct or negligent act, omission or misrepresentation by User, User’s agents or User’s employees, (iv) any violation by User of any federal, state or local, law, rule or regulation, or (v) the violation or alleged violation of third-party intellectual property rights or proprietary rights by the materials and content User submits, posts or transmits through the Company Apps or otherwise provides to Company for inclusion on the Company Apps. You may not settle any claim subject to indemnification without the prior written consent of Company. In addition, Company may, at its sole expense, participate in the defense and settlement of the claim.

  1. SUSPENSION AND TERMINATION. You understand and agree that we have no obligation to provide the Company Apps in any specific location or territory, nor to continue providing it once we have begun. We reserve the right to suspend or terminate your access to the Company Apps for any reason or for no reason at all.  You may suspend or terminate, in your sole discretion, your use of the Company Apps at any time and for any reason. If you wish to deactivate your account, please contact Company. Note that all outstanding payment obligations will survive suspension or termination of your account.

  1. DISPUTE RESOLUTION. Please read this Arbitration Agreement carefully. It is part of User’s contract with the Company and affects User’s rights. It contains procedures for MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.

  1. MISCELLANEOUS