Effective date: February 15, 2024
This privacy policy ("Privacy Policy") is entered into by and between you ("You" or "User") and Aurora Helps, LLC, a limited liability company ("Company"). This Privacy Policy governs your access to and use of the Company's:
The term "Company Apps" encompasses, including, but not limited to, all content, functionality, and practice management services offered on or through the Company Apps.
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Company Apps and the choices you have associated with that data. This Privacy Policy is a legally binding agreement between you and the Company. By accessing and using the Website and Company Apps, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. This Policy does not apply to the practices of companies that we do not own or control. This policy applies to all of our Company Apps.
We use your data to provide and improve the Company Apps. By using the Company Apps, you agree to the collection and use of information in accordance with this policy now and as amended by us. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use.
Definitions
General Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Company Apps to you. Our information collection includes using cookies on a computer/handheld device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the United States your information will be transferred, processed and stored there under United States privacy standards.
Specific Information Collection and Use
Through our Company Apps, we may collect and utilize information from users:
Artificial Intelligence (AI) Information Collection and Use
We use AI on our Company Apps to enhance your user experience and provide various services. Our AI system is designed to analyze and process data in real-time, allowing us to offer personalized content, recommendations, and features tailored to your preferences and behaviors. This includes, but is not limited to, understanding your browsing habits, search queries, and interactions with our Company Apps.
The fundamental functionality and value proposition of our products hinge on advanced AI technology. Specifically designed to optimize and elevate the user experience, our AI models play an integral role in enhancing the quality and efficiency of our Company Apps. Predicting preferences, suggesting products or content, and optimizing overall functionality are intrinsic tasks that form the core capabilities of our products, without which certain tasks may become impractical or significantly less efficient.
Please note that the use of AI may result in the collection and analysis of data related to your activities on our Company Apps. This data may include information such as your location, device information, IP address, and other relevant details.
Rest assured that we are committed to safeguarding your privacy and ensuring the security of your data.
Types of Data Collected
Personal Data
While using our Company Apps, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Usage Data
We may also collect information that your browser sends whenever you visit our Company Apps or when you access the Company Apps by or through a mobile device. This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Company Apps that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Company Apps by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Company Apps, to improve and customize our Company Apps. You can enable or disable location services when you use our Company Apps at any time, through your device settings.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Company Apps and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Company Apps. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Company Apps.
Examples of Cookies we use:
Use of Data
Company may use the collected data for various purposes, including, but not limited to:
Retention of Data
Company will use commercially acceptable means to retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will use commercially acceptable means to retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Company Apps, or we are legally obligated to retain this data for longer time periods.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we may transfer the data, including Personal Data, to United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Company will use commercially acceptable means to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Business Transaction
If Company is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will use commercially acceptable means to provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Disclosure for Law Enforcement
Under certain circumstances, Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
Company may disclose your Personal Data in the good faith belief that such action is necessary to:
Security of Data
Broadly, security measures include:
The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
California Online Privacy Protection Act (CalOPPA)
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. In addition to the rights as explained in this Policy, California residents who provide Personal Information (as defined in the statute) to obtain products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the Personal Information we shared, if any, with other businesses for marketing uses. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared such personal information for the immediately prior calendar year (e.g., requests made in the current year will receive information about the prior year). To obtain this information please contact us.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Company aims to take commercially acceptable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Users
We may employ third party companies and individuals to facilitate our Company Apps (“Service Users”), to provide the Company Apps on our behalf, to perform Company Apps-related services or to assist us in analyzing how our Company Apps is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Here are some of the Service Users we use:
Payments
We may provide paid products and/or services within the Company Apps. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
Children’s Privacy
Our Company Apps does not address anyone under the age of 18.
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us: